Privacy Policy

1. Introduction

Plunto LLC (“Plunto,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request services, or otherwise interact with us.

Plunto currently operates within the State of Arizona and provides services to properties located in Arizona. This Privacy Policy is intended for residents of the United States.

By using our website or services, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, service address, billing address.
• Service Information: Yard conditions, access instructions, pet-related service details, service frequency selections, billing preferences.
• Payment Information: Payments are processed through secure third-party processors. Plunto does not store full credit card numbers on its own systems.
• Technical Information: IP address, browser type, device type, website interaction data, cookies, analytics data, and funnel engagement information.

Plunto does not knowingly collect sensitive personal information such as Social Security numbers, government-issued identification numbers, biometric data, or full financial account numbers.

3. Sources of Information

We collect information:

• Directly from you through forms, quote approvals, customer portals, invoices, SMS opt-ins, and customer communications.
• Automatically through cookies, analytics platforms, advertising systems, and website tracking technologies.
• From payment processors and operational service providers associated with completed transactions.

4. How We Use Information

We use collected information to:

• Provide and schedule services
• Process payments and recurring billing
• Communicate service updates and billing notices
• Provide customer support
• Improve website performance and operations
• Support route optimization and operational logistics
• Send promotional offers where separately authorized
• Comply with legal obligations

Plunto does not sell personal information and does not share personal information for cross-context behavioral advertising.

5. Information Sharing

We may share limited customer information with trusted operational providers necessary to operate our business, including:

• Payment processors
• CRM and communication platforms
• Scheduling and dispatch software
• Accounting integrations
• Insurance carriers in the event of a claim
• Legal authorities where required by law
• Mailing or fulfillment vendors supporting operational marketing efforts

We do not sell, rent, or trade personal information for independent marketing purposes.

In the event of a merger, acquisition, restructuring, or asset sale, personal information may be transferred as part of the business transaction.

6. Cookies and Analytics

We may use cookies, pixels, and third-party analytics tools to measure website traffic, funnel engagement, marketing effectiveness, and operational performance.

Cookies may collect non-identifying usage data such as pages visited, time spent on site, referral sources, and device/browser information.

You may adjust your browser settings to decline cookies; however, some website functionality may be affected.

7. Data Retention

We retain personal information only for as long as reasonably necessary for operational, contractual, accounting, insurance, customer support, recurring billing, and legal purposes.

When information is no longer required, it is securely deleted or anonymized.

8. Customer Data Rights

Customers may request:

• Access to personal information we maintain
• Correction of inaccurate information
• Deletion of personal information, subject to operational and legal retention requirements
• Communication preference updates

Requests must be submitted to support@plunto.life. To protect customer privacy, we may verify identity before processing requests.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no electronic transmission or storage system can be guaranteed completely secure, and Plunto cannot guarantee absolute security of electronically transmitted information.

In the event of a qualifying data security incident, Plunto will comply with applicable Arizona notification laws.

10. Communications and SMS Consent

By submitting a website form, approving a quote, enrolling in services, opting into communications, or otherwise expressly consenting, customers may receive recurring automated or non-automated service-related and promotional text messages from Plunto LLC.

These communications may include:

• Appointment reminders
• Billing notices
• Service updates
• Review requests
• Customer support communications
• Promotional offers where separately authorized

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to any text message. Reply HELP for assistance.

For messaging support, contact support@plunto.life or call (623) 255-8022.

Consent to receive text messages is not a condition of purchase.

10.1 Mobile Information Protection

Plunto LLC does not sell, share, rent, or disclose mobile phone numbers, SMS consent records, or text messaging opt-in data with third parties or affiliates for their own marketing or promotional purposes.

Mobile phone numbers, SMS consent records, and opt-in data will never be shared, sold, rented, or disclosed to third parties for independent marketing purposes.

Plunto LLC may share customer information with trusted service providers solely as necessary to support lawful business operations including payment processing, scheduling, communications delivery, CRM systems, direct mail fulfillment, automation systems, and customer support infrastructure.

11. Children’s Privacy

Our services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions become effective upon posting on plunto.life.

Continued use of our services after updates constitutes acceptance of the revised Policy.

13. Governing Law

This Privacy Policy shall be governed by the laws of the State of Arizona.

14. Contact Information

Plunto LLC
Peoria, Arizona
service@plunto.life
(623) 255-8022